Disruptive Behavior in the Workplace: Dealing with Difficult Colleagues

Presented by:
Dr. Martha Brown, M.D.
Associate Professor
University of Florida, College of Medicine

Faculty Disclosure:

Dr. Brown has disclosed that she has no relevant financial relationships. No one else in a position to control content has any financial relationships to disclose.

Conflict of interest information for the CME Advisory Committee members can be found on the following website: https://cme.ufl.edu/disclosure/. All relevant financial relationships have been mitigated.

Release Date: December 23, 2022
Expiration Date:  December 22, 2025

Target Audience: All physicians

Learning Objectives:

As a result of participation in this activity, participants should be able to:

  1. Cite common reasons individuals have disruptive behavior.
  2. Review the epidemiology of challenging and difficult behavior.
  3. Discuss the latest research on how behavior impacts the workplace.
  4. Identify the continuum of challenging and difficult behavior and how to manage it in a medical setting.

Requirements for successful completion: Certificates are awarded upon successful completion (80% proficiency) of the post-test.

Accreditation: The University of Florida College of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit: The University of Florida College of Medicine designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Resource(s) for further study:

  1. Rosenstein, A., O’Daniel, M. Impact and Implications of Disruptive Behavior in the Perioperative Arena.  J Am Coll Surg. 2006;203:96-105.
  2. Rosenstein & O’Daniel (2008) Jt Comm J Qual Patient Saf. 34;464-71.
  3. Dayton et al, J Qual & Patient Saf 2007;33:34-44.
  4. Gewande et al, Surgery 2003;133:614-621.
  5. White et al, Obstet Gynecol 2005;105(5 Pt1):1031-1038.
  6. Lingard et al, Qual Saf Health Care 2004;13:330-334.
  7. Felps, W et al. 2006. How, when, and why bad apples spoil the barrel: negative group members and dysfunctional groups. Research and Organizational Behavior, Volume 27, 175-222.
  8. Kulik CT & Ambrose ML. Personal and Situational Determinants of Referent Choice. Academy of Management Review. 1992;17(2). https://doi.org/10.5465/amr.1992.4279534
  9. Lewicki RJ & Bunker BB. Developing and Maintaining Trust in Work Relationships. 1995.
  10. June 2009, Unprofessional Behavior in Healthcare Study, Studer Group and Vanderbilt Center for Patient and Professional Advocacy; Hickson GB, Pichert JW.  Disclosure and Apology. National Patient Safety Foundation Stand Up for Patient Safety Resource Guide, 2008; Pichert JW, Hickson GB, Vincent C: “Communicating About Unexpected Outcomes and Errors.” In Carayon P (Ed.).  Handbook of Human Factors and Ergonomics in Healthcare and Patient Safety, 2007.

If you have any questions please feel free to contact Nancy Boyd at (352) 594-4298 or at nancy.boyd@ufl.edu